Refund Policy
Official Mrapido information
Mrapido – Refund Policy
At Mrapido, we strive to provide our customers with a seamless and enjoyable food ordering experience. However, we understand that there may be situations where you need to request a refund for your order. This Refund Policy outlines the terms and conditions applicable to refund requests for orders placed through Mrapido.
1. Eligibility for Refunds
Refunds or replacements may be considered in the following circumstances:
Order Cancellation
If you cancel your order before it has been confirmed or accepted by the restaurant, you may be eligible for a full refund, subject to the applicable payment processing conditions.
Order Errors
If there is an issue with your order, such as:
• Missing items
• Incorrect items
• Damaged items
• Significant food quality issues
• Other discrepancies in the delivered order
you may be eligible for a refund, replacement, or other appropriate resolution, subject to verification by the Mrapido customer support team.
2. Refund Process
To request a refund, please contact our customer support team at supportmrapido@gmail.com or +91 9410652017 within 24 hours of receiving your order.
When requesting a refund, please provide:
• Your order number
• Details of the issue
• A clear description of the problem
• Photos or other supporting evidence, where applicable
Our customer support team will review the information provided and may contact you for additional details.
If the refund request is approved, the refund will generally be processed to the original payment method used for the order.
Depending on the bank, payment gateway, or payment provider, the refund may take approximately 1–2 business days to reflect in your account after it has been processed by Mrapido.
3. Non-Refundable Orders or Items
Refunds may not be available in certain circumstances, including but not limited to:
• Food or items that have been consumed or partially consumed
• Orders that have already been prepared by the restaurant before cancellation
• Orders cancelled after the applicable cancellation period
• Incorrect delivery information provided by the customer
• Situations where the customer is unavailable to receive the order
• Refund requests submitted without sufficient information or evidence where verification is required
Mrapido will review each refund request based on the individual circumstances of the order.
4. Refund Disputes
If you believe that a refund has been incorrectly denied, rejected, or processed, you may request a review by contacting Mrapido customer support.
Our team will review the matter and make reasonable efforts to resolve the issue fairly and promptly.
5. Changes to Refund Policy
Mrapido reserves the right to modify or update this Refund Policy from time to time.
Any changes will become effective when the updated policy is published on the Mrapido website or app. Continued use of Mrapido after any changes constitutes acceptance of the revised policy.
6. Contact Information
If you have any questions or concerns regarding this Refund Policy or wish to request a refund, please contact us:
Mrapido Support
Email: supportmrapido@gmail.com
Phone/WhatsApp: +91 9410652017
Business Address:
Deoband, Green City se aage, Qasimpura Road, Uttar Pradesh, India
We are committed to helping you resolve order-related issues and providing you with a positive experience with Mrapido.