Customer information

Shipping Policy

Mrapido – Shipping & Delivery Policy

Thank you for choosing Mrapido for your online food ordering and delivery needs. This Shipping & Delivery Policy provides important information to help ensure a smooth and convenient delivery experience.

Delivery Areas

Mrapido currently operates in selected areas. Before placing an order, please ensure that your delivery address falls within our available service area.

For questions regarding delivery coverage, please contact our customer support team at supportmrapido@gmail.com.

Delivery Timeframes

Our goal is to deliver your order as quickly as possible while maintaining the quality and freshness of your food.

Delivery times may vary depending on factors such as:

• Order volume  
• Traffic and road conditions  
• Weather conditions  
• Restaurant preparation time  
• Delivery partner availability

We provide an estimated delivery time during the ordering process. Please note that delivery estimates are approximate and may change due to circumstances beyond our control.

Delivery Charges

Delivery charges may apply depending on your location, order value, and other applicable conditions. Any applicable delivery fee will be displayed during the checkout process before you place your order.

Mrapido may also offer free delivery, discounts, or promotional offers on eligible orders from time to time.

Order Tracking

Once your order is confirmed, you may receive an order confirmation through the Mrapido app, email, SMS, or notification.

Where tracking is available, you can use the Mrapido app to check your order status and estimated delivery time. You may also receive updates regarding the progress of your order.

Order Modifications

If you need to make changes to your order after placing it, please contact Mrapido customer support as soon as possible.

We will try our best to accommodate your request; however, changes may not be possible once the restaurant has started preparing the order. Any applicable additional charges will be communicated to you before the modification, where possible.

Missed Deliveries

If you are unavailable to receive your order at the provided delivery address, our delivery partner may attempt to contact you using the contact information provided with the order.

Depending on the circumstances, a re-delivery attempt or other suitable arrangement may be offered. Additional charges may apply for re-delivery where applicable.

Customers are requested to ensure that someone is available to receive the order at the specified delivery address.

Contact Us

If you have any questions or concerns regarding this Shipping & Delivery Policy, please contact us:

Mrapido Support  
Email: supportmrapido@gmail.com  
Phone: +91 9410652017

Business Address:  
Deoband, Green City se aage, Qasimpura Road, Uttar Pradesh, India

Thank You♥️

Thank you for choosing Mrapido. We appreciate your business and look forward to serving you!